AUSTRALIA · VEET, REES & ESS

Different rules in every state. The page has to answer that.

Government incentive programmes change by state and by year, and a sales team answering eligibility questions on the phone all day is a content problem wearing a staffing costume. We built scheme-by-scheme explainers for a participant in three Australian programmes.

3
SCHEMES EXPLAINED
2
ENQUIRY PATHS — COMMERCIAL, HOME
AU
STATE-BY-STATE RULES
2019
WORKING IN THIS SPACE SINCE
01 — THE PARTICULAR HEADACHES

Four things that slow a scheme business down.

01

The same eligibility call, all day

Rules that differ by state and property type, answered by a human every time instead of once on the page.

02

Commercial and residential mixed

Two completely different buyers reading one page, and a sales team sorting the enquiries by hand afterwards.

03

Content that ages badly

When a programme changes its incentives, an unmaintainable site quietly starts telling customers something untrue.

04

No proof of the incentive

Customers want a number. Vague "save on energy" copy loses to a competitor who states the rebate plainly.

02 — WHAT WE BUILD FOR THIS TRADE

Three things we build for scheme participants.

THE CORE

Scheme-by-scheme explainers

A page per programme with incentives spelled out and eligibility stated in the customer’s terms, structured so an update is a content edit rather than a rebuild.

  • One page per scheme and state
  • Incentives stated as numbers
  • Editable by your own team
Web development
THE SPLIT

Separate enquiry paths

Commercial and residential customers routed apart from the first click, so nobody re-sorts a shared inbox.

  • Two qualification flows
  • Routing to the right sales owner
  • Fields that pre-qualify by property type
Custom CRM & software
REACH

Search for scheme intent

People search for the programme name and their state. Being the clearest answer to that query is the entire acquisition channel.

  • Scheme and state keyword coverage
  • Content kept current with rule changes
  • Enquiry-based reporting
Digital marketing
03 — WHAT WE HAVE ALREADY SHIPPED HERE

What we have shipped in this space.

All Green Australia website screenshot
WEBSITE

All Green Australia

Scheme-by-scheme explainers for a participant in the VEET, REES and ESS efficiency programmes, with split commercial and residential enquiry paths.

Read the case study
Search or analytics screenshot
SERVICE

Content-led SEO

Programme and state pages built to answer the exact query a customer types before they call anyone.

Digital marketing
Chatieons campaign screen
PRODUCT

Chatieons

Official WhatsApp follow-up for installers and customers, where messaging volume is high and records matter.

See the product
04 — WHAT OWNERS IN THIS TRADE ASK

Four questions, answered before the call.

That is the design constraint. Incentive figures and eligibility text are content, editable by your team without a developer touching a template.
05 — YOUR SETUP

Which questions is your sales team answering twice?

Send us the three most common eligibility questions you get on the phone. If they belong on a page, we will tell you what that page looks like.

NEW WORK business@softieons.com · +91 95106 80663
STUDIO 5th Floor, Abhinandan Royale, Bhatar Road, Surat 395007
HOURS Mon–Sat, 10:00–19:00 IST
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An engineer reads it, not a sales desk.
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