One despatch desk, every courier.

Q: Which couriers are supported?

The major national ones plus regional partners, and we add couriers on request — that is a platform job, not a project you pay for. Tell us your list on the demo and we will confirm exactly which of them are live.

Q: How does COD reconciliation work?

Every COD shipment carries an expected amount. When the courier remits, you import or sync the payout and the portal matches it line by line — short payments, deductions and missing remittances end up on a list instead of disappearing.

Q: What about weight disputes?

Declared and charged weight are both stored per shipment, with the courier’s image evidence where they provide it. Discrepancies are flagged so you can raise a claim inside the window instead of finding it in a monthly invoice.

Q: Can it pull orders from our store?

Yes — WooCommerce, Shopify or a custom storefront (often one we built) sync orders in, and status flows back so the customer sees it where they bought. A CSV upload works for anything unusual.

Q: Do customers get updates automatically?

Through Chatieons, on your own verified WhatsApp number: despatched, out for delivery, failed attempt, RTO warning. That single change cuts most "where is my order" calls.

Compare rates before you book, print labels and manifests in bulk, watch every shipment in one list, and reconcile COD remittances against what the courier actually paid you.

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1

DESPATCH QUEUE

8

CORE MODULES

2025

NEWEST PRODUCT

0

COURIER TABS OPEN

A despatch counter with parcels ready to go

RATE COMPARISON · BULK LABELS · MANIFESTS · PICKUP SCHEDULING · UNIFIED TRACKING · RTO HANDLING · WEIGHT DISPUTES · COD RECONCILIATION ·

01 — WHO USES IT

Three roles, one queue.

01

D2C brands

Selling from your own store and a marketplace or two, shipping across the country with mixed COD and prepaid.

02

Despatch teams

The people printing labels and handing over to pickup, who need bulk actions rather than one order at a time.

03

Finance

Whoever has to prove the COD collected equals the COD received, and chase what does not.

02 — WHAT IS INSIDE

Eight modules, no empty tabs.

M/01

Rate comparison

See the real cost per courier before booking.

Zone and weight based rates
Your rate cards or ours
Serviceability check by pincode

M/02

Booking

One form, whichever courier wins.

Single or bulk booking
Rules to auto-pick a courier
CSV upload for odd batches

M/03

Labels & manifests

Print for the whole batch, not per order.

Bulk label printing
Manifest per courier per pickup
Thermal and A4 formats

M/04

Pickups

Scheduled and tracked, per warehouse.

Pickup requests by courier
Multiple pickup locations
Handover confirmation

M/05

Tracking

Every shipment in one list, whatever the carrier.

Unified status timeline
Exception and NDR alerts
Customer-facing tracking page

M/06

RTO & returns

The expensive half, handled properly.

NDR reasons and re-attempts
RTO tracking back to warehouse
Return pickups from customers

M/07

Weight disputes

Evidence kept, claims raised in time.

Declared vs charged weight
Courier evidence stored
Discrepancy list to action

M/08

COD reconciliation

Prove the money came back.

Expected vs remitted matching
Deductions and short payments
Payout reports by period

03 — DESPATCH DAY

Orders in, money back.

01

Orders arrive

Synced from your store or uploaded, with address and COD amount validated.

02

Courier chosen

Rates compared for that pincode and weight; rules can decide automatically.

03

Labels printed

Bulk labels and one manifest per courier, pickup requested in the same click.

04

In transit

One tracking list, NDR alerts, customer updates on WhatsApp, RTO flagged early.

05

Money back

COD remittances matched, deductions and disputes listed for claiming.

04 — IT CONNECTS

Orders in, updates out.

WooCommerce & Shopify

Orders sync in, tracking and status flow back to the store and the order email.

Chatieons

Despatch, delivery and failed-attempt updates on your own verified WhatsApp number.

Accountieons

Freight charges as costs, COD remittances as receipts — reconciled per shipment.

Couriers

National and regional carriers on your rate cards or ours; new ones added on request.

Marketplaces

Import marketplace orders so one queue covers everything you actually ship.

API & exports

REST API for your own systems, plus scheduled exports for finance and MIS.

05 — WHAT CHANGES

Five courier tabs vs one list.

The usual agency

A courier picked by habit, not by cost for that pincode. Five portals open and labels printed one by one. “Where is my order” calls answered by hand. RTO discovered when the parcel turns up. Weight disputes found in a monthly invoice. COD reconciled by hope and a spreadsheet.

Softieons Technology

Rates compared per shipment before it is booked. One queue, bulk labels, one manifest per pickup. Automatic WhatsApp updates and a tracking page. NDR and RTO flagged with re-attempt options. Declared vs charged flagged while the claim window is open. Expected vs remitted matched, shortfalls listed.

06 — QUESTIONS

Before the demo.

Do we use your courier accounts or ours?

Either. Bring your own negotiated rate cards and we plug them in, or ship on the accounts we already have — most sellers start with their own for the lanes where they have good rates and add ours for the rest.

Which couriers are supported?

How does COD reconciliation work?

What about weight disputes?

Can it pull orders from our store?

Do customers get updates automatically?

07 — BOOK A DEMO

Bring a week of real orders.

We will book them across your own couriers in a sandbox, print the labels, and show you the COD reconciliation for that week. Thirty minutes, no slides.

DEMOS business@softieons.com · +91 95106 80663

STUDIO 5th Floor, Abhinandan Royale, Bhatar Road, Surat 395007

HOURS Mon–Sat, 10:00–19:00 IST · WhatsApp answered outside hours

YOUR NAME COMPANY

EMAIL PHONE / WHATSAPP