WhatsApp that behaves like a channel, not a phone.

Your own verified number, templates approved directly with Meta, campaigns that report properly, and a shared inbox so replies land in a queue with owners instead of one person's pocket.

2023
PARTNER SINCE
1
YOUR OWN NUMBER
8
CORE MODULES
0%
MARKUP ON META RATES
A messaging thread open on a phone
01 — WHO USES IT

Three teams, one number.

01

Marketing teams

Campaigns to segments of your own customer list, with delivery, read and reply numbers you can defend in a review.

02

Support desks

One queue, several agents, assignment and notes — so a customer is never told two different things.

03

Operations

Automatic updates fired by your systems: order shipped, payment due, visit confirmed, document ready.

02 — WHAT IS INSIDE

Eight modules, no empty tabs.

Everything here exists because our own CRMs needed it first. We are the provider, so nothing waits on a third party's roadmap.

M/01

Verified number

Business verification and display name handled with you.

  • Meta business verification
  • Display-name wording review
  • Migration from the Business app
M/02

Templates

Approved message templates in every category.

  • Marketing, utility and auth
  • Variables, buttons and media
  • Resubmission if rejected
M/03

Campaigns

Bulk sends to segments, with real reporting.

  • Contact lists and segments
  • Scheduling and throttling
  • Sent, delivered, read, replied
M/04

Shared inbox

A queue with owners, not one person’s phone.

  • Assignment and internal notes
  • Canned replies
  • Conversation history
M/05

Chatbots

Menus and keyword flows that answer instantly.

  • Menu and keyword triggers
  • Handoff to a human
  • Office-hours behaviour
M/06

Contacts

Your list, with consent recorded properly.

  • Opt-in source and date
  • Opt-out handled automatically
  • Tags and custom fields
M/07

Webhooks & API

Fire messages from whatever system you run.

  • REST API for sending
  • Inbound webhooks
  • Works with any CRM
M/08

Reports

What it cost and what came back.

  • Cost per conversation
  • Campaign-level results
  • Agent response times
03 — GETTING VERIFIED

From nothing to first campaign.

Meta verification is the part everyone gets stuck on. We do it with you — business verification, display name, number migration and the first template set.

01

Documents

GST or incorporation proof, website and business email collected in one go.

02

Business verification

Submitted to Meta on your behalf; we chase it until it clears.

03

Number & display name

Number registered or migrated, display name worded to pass first time.

04

First templates

Three to five templates written and approved for your real use cases.

05

Go live

Inbox users trained, webhooks wired, first campaign sent while we watch.

04 — IT PLUGS IN

Where the messages come from.

A message is only useful if it fires off something real — a new lead, a shipped order, an overdue invoice. Chatieons listens to the systems that know.

Residieons

Site-visit confirmations, brochures and follow-ups fired from the property CRM, with replies on the lead.

Travelieons

Quotation links, payment reminders and traveller documents sent from the travel desk.

Accountieons

Invoice and payment-due reminders that stop the awkward phone call.

Shipieons

Despatch and delivery updates to the customer, plus RTO warnings to your team.

Your website

Chat button, opt-in forms and abandoned-enquiry nudges from the site we build you.

Anything else

REST API and webhooks — if your system can call a URL, it can send on your number.

05 — WHY A PARTNER MATTERS

Buying from a reseller vs from us.

The usual agency
You are three layers away from Meta when something breaks. Message rates marked up quietly at each layer. Template rejected, nobody explains why. Support is a ticket form and a 48-hour SLA. Generic dashboard, no idea of your business. Your contact list lives in their tool forever.
Softieons Technology
We are the provider. Escalation goes straight up. Meta rates passed through; our fee is the subscription. We rewrite and resubmit until it passes. A WhatsApp group with the team that runs the platform. Built beside four CRMs we also run for our clients. Export your contacts and history whenever you want.
06 — QUESTIONS

Before the demo.

Usually yes. A number currently on the WhatsApp Business app can be migrated to the API, but it stops working in the app afterwards — the inbox moves to Chatieons. If that number is someone’s personal line, take a fresh one instead; we will tell you which case you are in.
07 — BOOK A DEMO

Send us one campaign you want to run.

We will show the template Meta would approve, what it costs per message, and how the replies get handled. Thirty minutes, no slides.

DEMOS business@softieons.com · +91 95106 80663
STUDIO 5th Floor, Abhinandan Royale, Bhatar Road, Surat 395007
HOURS Mon–Sat, 10:00–19:00 IST · WhatsApp answered outside hours
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Prefer to talk? WhatsApp or call — same team, same day.

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