What we do with your information.

Softieons Technology is a software studio registered in Surat, Gujarat, India. This policy covers softieons.com and its sub-pages, the enquiry channels on it — forms, phone, email and WhatsApp — and the five products we license and host: Residieons, Travelieons, Chatieons, Accountieons and Shipieons.

Where we build custom software for a client, that client decides what data their system collects and is the party responsible for it. We act on their instructions, and our contract with them sets out what we may and may not do with it.

We collect the least we can get away with. In practice that means four things:

• What you tell us: name, company, email, phone number and the content of your enquiry or brief — including files you choose to attach.
• Conversation history: WhatsApp, email and call notes for enquiries and live projects, so the next person you speak to has the context.
• Website analytics: the pages you view, the site that sent you, your device and browser, and your IP address — which we also use to work out the city you are in. This is measured by our own software on our own server; there is no third-party tracking script on this site.
• Product account data: for customers of our products, the records your team enters and the audit log of who changed what. That data is yours.

Enquiry details are used to reply, to scope work and to prepare a proposal. Project and account data is used to deliver and support what you have contracted. Contact and company details are used to raise GST-compliant invoices and to keep the records our tax law requires.

Analytics is used in aggregate to see which pages answer questions and which do not. We do not build advertising profiles of individual visitors, and we do not sell or rent any of it.

Essential cookies keep sessions and form state working; the site cannot function without them. We do not use Google Analytics, the Meta pixel, or any other third-party tracking script — there is no analytics code running in your browser on this site, and no advertising network is told that you visited.

One consequence worth stating plainly: because the counting is ours, your IP address is stored in our own database rather than someone else's. We use it to tell visitors apart, to see which parts of the country our enquiries come from, and to block an address that is attacking the site. We do not sell it, share it, or use it to build a profile of you.

The one exception is the city lookup. To turn an IP address into a city we send that address — and nothing else, no page, no name, no cookie — to a public lookup service, once per address, the first time we see it. The answer is then stored here and the address is never sent again.

You can block or clear cookies from your browser and the site will still work. If we ever add a non-essential cookie, this page will name it before it is set.

Softieons is an official Meta Business Partner and runs WhatsApp messaging through the WhatsApp Business API — for ourselves and, through Chatieons, for clients. Messages to you are sent only where you have opted in or have messaged us first, and every template we send identifies who is sending it.

Reply STOP to any of our messages and that number is opted out. Where a client sends messages through Chatieons on their own verified number, that client is responsible for their own opt-ins and their own list.

Data is shared only where it is needed to run the studio, and only with providers under their own contractual and security obligations:

• Hosting and infrastructure providers, for the servers your site or account runs on.
• Google, for analytics, mail and Search Console.
• Meta, for WhatsApp Business API messaging and ad measurement.
• Payment gateways and our chartered accountant, for invoicing and statutory filings.
• Where a court, tax authority or law requires disclosure — in which case we tell you unless we are legally barred from doing so.

Retention periods, and the reason for each:

• Enquiries that do not become projects: 24 months, then deleted — most of our work arrives as a conversation restarted a year later.
• Project files, credentials and correspondence: for the contract term plus 12 months, so post-launch questions can be answered.
• Invoices and tax records: eight years, because Indian tax law requires it.
• Product account data: for as long as the account is active. On closure we export it to you and delete it within 90 days.
• Website analytics, including IP addresses: 400 days, after which the individual records are deleted automatically and only the daily totals remain. Security logs of blocked attacks follow the same period.

You can ask us what we hold about you, ask for it to be corrected, ask for a copy in a portable format, or ask us to delete it — except where we are required to keep it for tax or an active contract. Email business@softieons.com and we will confirm within 30 days, usually the same week.

For our licensed products, an export of your account data is available on request at any time during the subscription.

Traffic to our sites and products runs over HTTPS. Access to client systems is limited to the engineers on that project, credentials are held in a shared vault rather than in chat, and production data is backed up on a schedule agreed with each client.

No system is perfect. If a breach affects your data we will tell you what happened, what was exposed and what we are doing about it — promptly and in writing, rather than quietly.

When this policy changes materially we update the effective date above and, for active clients and product customers, send a note by email. Earlier versions are available on request.

Questions, corrections or complaints: Softieons Technology, 5th Floor, Abhinandan Royale, Bhatar Road, Surat 395007, Gujarat, India — business@softieons.com, +91 95106 80663. If our first answer does not resolve it, ask for it to be escalated to a partner and it will be.