M-commerce (mobile commerce) is the purchase and sale of goods and services through handheld wireless devices such as smartphones and tablets. M-commerce as a form of e-commerce allows users to access online shopping platforms without the need to use a desktop computer. How mobile commerce works? With most platforms enabled by m-commerce, the mobile device is connected to a wireless network that can be used for online purchases of products. Important KPIs to monitor for those responsible for developing an m-commerce application include total mobile traffic, the total amount of traffic on the application, average order value, and the value of orders over time. Tracking the mobile add to the cart rate will also help developers see if users become customers. M-commerce developers may also be interested in logging average page load times, conversion rates for mobile carts, and SMS subscriptions. Mobile payment products operate specifically through a form of peer-to-peer sharing (P2P). Once a mobile device has been paired with information about a bank card, the phone can be waved over a payment terminal to pay for a product. Due to the use of Near Field Communication (NFC), this contactless payment via mobile devices is possible. M-commerce includes: Financial services Telecommunications service Service and retail Information services Types of m-commerce: Mobile shopping Mobile banking Mobile payments M-commerce advantages: Added customer retention by being easier to access. For customers, it is more convenient to compare prices, read reviews, and make purchases without the need for a desktop. Wider product and service offerings. Automates the customer contact and selling point of a business. M-commerce disadvantages: A poorly run mobile experience can discourage customers from making purchases. Mobile payment options are not available in all geographic locations and may not support all digital wallet types. Businesses need to know and abide by the tax laws and regulations of all countries to which they ship.