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How is artificial intelligence transforming e-commerce?

How is artificial intelligence transforming e-commerce?

Mon, 10 May 2021

Artificial Intelligence (AI) was instrumental in transforming the business models of many companies and brands. Every year new technological advances are made in various industries. The integration of AI into e-commerce has helped many companies to raise market standards. Identifying different patterns in consumer behavior and analyzing data sets with the help of AI has led to more customized experiences being created for consumers. Marketing Of E-commerce Marketing requires expertise in any business. Artificial Intelligence provides cost-effective solutions to help market diverse products and brands. Businesses can offer their marketing campaigns and plans to Artificial Intelligence platforms such as Bind, Google Adwords, Facebook, and others which can handle marketing operations quite efficiently. These solutions help companies to make the most feasible use of their marketing budget and help minimize Cost per Click. Offer services at lower costs AI services are quite reasonably affordable. They help improve the shopping experience of the customer, as well as automate the daily processes. A chatbot is one example of AI providing the most cost-effective service. Chatbots are software designed to act as a medium through which service providers and consumers interact. This software can be used by a company to resolve queries and answer questions customers have in real-time. That may help to reduce response time. Used in sales and lead generation Artificial Intelligence’s most significant use is in sales generation. It tracks consumer buying patterns and extracts data from e-commerce platforms. If those tasks were left to humans, collecting data and tracking customer behavior would take many hours and manpower. AI has simplified those tasks, lowering the burden. This has helped firms grow sales and generate more leads. Visual search engine Visual search engines are increasingly popular and are also being used in the e-commerce sector. The AI helps users search by a single click for anything they want. Product visual representation is more attractive to consumers and they are more inclined to buy as they can now see the color, design, dimensions, and size of the product they wish to order. This move has helped improve the brand’s offerings experience for the consumer. Other Ways how Artificial Intelligence is Transforming the E-commerce Industry: AI delivers solutions that create a seamless and consistent customer experience across both brick-and-mortar and online stores. For example, AI-based omnichannel solutions combine machine and AI learning, computer vision, and natural language processing to reduce the gap between customer experiences online and in-store. AI-based data analytics tools provide a host of advantages such as online sales analysis, customer profiling, etc. and allow a business to increase its customer requirement intelligence. AI-enabled supply Chain Automation can help manage the supply chains for e-commerce platforms effectively. Businesses can make decisions based on market requirements, delivery schedules, and vendors. AI-enabled email marketing can send marketing emails to recipients for services or products which are of interest. Such email marketing tools are more aligned to meet individual consumer needs and allow smart user analysis based on received responses. Those emails seem to be more human than automated.