Income from e-commerce is expected to reach $387.158 billion by 2019. This number, however, will not be achieved without the aid of the Internet of Things (IoT). The IoT has entered almost every industry. The effect it had on e-commerce, however, is remarkable. In many ways, the IoT has revolutionized e-commerce. Customer service has never been more personalized and effective, resulting in unprecedented revenue that continues to develop. The IoT creates a digital footprint that connects clients, processes, and staff. This digital footprint provides a highly customized experience for the consumer improves sales growth and enables a more open supply chain. Machine learning and computing allow machines to communicate with consumers in a more meaningful and engaging way, resulting in better customer experience; Plus, automation provides a more productive shopping experience when it comes to monitoring the inventory in real-time as well as shipping. Internet of things To put it simply, the Internet of Things is the link between computers, machines and other electronics and the internet. Imagine a network of sensors tracking physical objects, electronics, vehicles, home appliances, and many other items. Such sensors allow real-time monitoring of the status and condition of various machines and other devices, thus providing a continuous flow of information. It can be achieved with the help of connected devices, actuators, and sensors. Impact of IoT on E-Commerce The IoT links computers, devices, and much more, and the internet acts as the highway that links all these things. The digital integration has led retailers to increase their interest in IoT. Currently, devices that were once linked via a closed-circuit are now communicating through an internet network. The IoT provides digital communication across specialized hardware and embedded systems and also makes it possible to perform remote tasks. Real-Time Inventory – The benefits of IoT are the accountability it provides for the online shopping experience and inventory. Customers can shop in real-time and display current inventory. As a result, human mistakes have less chance. This allows for precise monitoring and tracking of inventories, which helps to reorder inventory. Less Trial and Error – In addition to linking equipment and machinery over the internet, IoT systems often can monitor machine or product output and to detect faults and malfunctions. This removes the trial and error cycle and allows us to funneled information about the output of a system or machine to the right parties. IoT devices provide detailed information on the failure and allow for a fast and accurate ramification of any problems. It enhances the consumer experience overall. Personalized Customer Service – IoT-enabled apps have the potential to optimize the customer experience through information based on identification, geographic location and much more. A customized customer service experience such as this strengthens customer engagement. IoT apps help retailers create a more streamlined and personalized e-commerce experience for and customers, which in effect makes sales even higher. Automation, Cognitive Computing, and Machine Learning – Machine learning and cognitive computing make use of analytics and other statistical methods to personalize the customer experience in e-commerce. Such methods also help control the demand and predictability for inventories. Automation improves customer interaction by providing an effective delivery process as well as monitoring in-store inventory efficiently and helping consumers find what they are searching for with real-time inventory to choose from. The IoT all incorporates three and so much more of the elements. The combined use of machine learning and cognitive computing to create a more streamlined customer experience, and the use of automation to generate precise product information, create an enhanced customer experience. The IoT helps: Create an e-commerce experience that is easy, seamless and secure. Customer service is streamlined and customized. Provide comprehensive Product and Machinery Condition details. Allow the tracking and monitoring of product delivery with the help of real-time details. The IoT is set to continue to gain momentum and success in the e-commerce world. E-commerce retailers appreciate the impact the IoT has on the consumer experience as a whole. We at softieons technology work on website development, mobile app development, and digital marketing and help our customers according to their requirements