Unified Communications (UC) is getting more and more popular. Grand View Research has attributed the rise in unified communications adoption to a changing dynamic in the workforce.
As well as bridging the gap between company headquarters, satellite offices, and remote workers, UC empowers employees to collaborate on projects and stay in communication with customers and clients. Also, UC makes the work at home easier for employees.
With the right UC tools, your business can explore all of the communication and collaboration potentials. These tools include file sharing, web conferencing, and reach of a single number, instant messaging, and VoIP.
Look at the benefits of UC tools:
When employees work together they drive innovation. Employees are brainstorming together to develop new products and services, and to find better ways to perform tasks.
File sharing makes it easier for employees to work together on projects, even though they are working in separate locations. Employees can access the files free of charge. Version control allows team members to stay up-to-date about project status. Team members need not be worried about duplicating the work. All are on the same page.
Web conferencing allows live meetings to be held between employees, customers, and vendors. A video conference makes a face-to-face meeting feel like it is. A web conference allows participants to ask questions and conversations seamlessly as if they were in the room.
Companies can give presentations, perform demonstrations, and conduct employee training using web conferencing. Workers or clients do not need to travel so meetings can be scheduled more easily.
Single-Number Reach (SNR)
Single-number reach increases the accessibility of employees. Rather than just calling a desk number to reach voicemail, customers, customers, and other employees can dial one number and reach workers wherever they are. The call can be transferred automatically to a mobile phone at a home office or in a remote location.
When customers and customers can directly reach an employee, they feel as though they are being treated well and receive personal attention. This special treatment boosts customer satisfaction and fosters loyalty.
Instant messaging enables employees to communicate in real-time and creates a sense of conversation. Employees can hold informal talks and get quick feedback.
Coworkers can share ideas and solve problems without having to be in the same place. Workers don’t end up playing phone tag with instant messaging.
Voice over IP (VoIP) is a cost-effective means to communicate with companies. With VoIP, organizations can eliminate charges relating to long distances. Organizations no longer need to have telephones provided and upgraded. VoIP is the groundwork for UC.
UC tools are only as good as the network that supports your business very well and the most extensive high-speed fiber-optic network.