How HR Chatbots Improve Experiences for Employees

How HR Chatbots Improve Experiences for Employees

Sat, 10 Apr 2021

You already have heard of digital assistants such as Alexa and Siri. Your HR Chatbot may be less intelligent than they are, but it is perfectly capable of answering questions, assisting employees, and directing them to HR for the most complex problems. It carries out these tasks through the understanding of text or speech.

Usually, HR Chatbots can be deployed on their own native app or on other convenient platforms, such as Slack, Facebook Workplace, Skype for Business, or as a browser extension.

Benefits of HR Bots

  • Save time and minimize pressure on the HR team
  • Help employees get prompt answers
  • Reduce the possibility of human error, as they automatically derive answers from an HRIS or knowledge base
  • Maintain HR processes even though HR staff are on leave or sick

HR Chatbot Use Cases

  • Sharing internal information
  • HR onboarding Chatbot
  • Recruitment
  • Employee satisfaction

Some Scenarios Where You Might Benefit From an HR Chatbot

  • You have several offices with a centralized Human Resources department
  • You have a small human resources team but an increasing number of workers
  • Hiring is ramping up
  • The human resources department spends so much time on routine interactions