SAP Support Services

SAP BASIS SUPPORT

Softieons offers Onsite & Remote SAP Basis Technical services to allow you to receive comprehensive maintenance and on-demand support from our highly experienced SAP consultants. The Basis administration support services offer all the support of the technical help desk in addition to daily remote monitoring and periodic and on-demand tasks. This service is a cost effective opportunity for your company to utilize the extensive knowledge of our consulting team without sacrificing quality.

 

SAP BASIS ON Demand(BOD)

Softieons has a dedicated BASIS Team for niche BASIS area:

  • DR Server Strategy
  • Backup Strategy
  • Archiving
  • Solution Manager
  • System Monitoring & Performance

 

Specializing in SAP BASIS:

We specialize in SAP BASIS and offer services throughout the entire SAP Technical Life Cycle either with personnel onsite, to supplement the client’s support team, or remotely to best match the client’s needs. We assist with pre-installation planning, HW-sizing, and provide advice for the overall SAP architecture before implementing SAP. After Go-Live we offer ongoing production support in all areas of administration, monitoring, tuning and capacity planning.

SAP PRODUCT INSTALLATION

Our consulting services are provided by experienced and certified SAP consultants. They assist our customers in the planning and execution of SAP installation and implementation projects. The projects are executed according to SAP guidelines and best practices derived from numerous customer projects.

Our SAP installation service is based on ASAP. ASAP Methodology for Implementation is the SAP road-map for implementing SAP solutions in a cost-effective, speedy manner. ASAP provides a proven, repeatable implementation methodology to streamline projects and achieve lower total cost of implementation (TCI).

The consulting services can be used selectively and in a targeted manner for specific topics and either be requested as part of an entire project or to support an existing project team.

 

We offer the following SAP installation.

  • SAP landscape design
  • Support with Hardware Sizing
  • Planning of installation activities
  • Database installation
  • SAP system installation
  • Technical configuration of SAP systems
  • SAP system integration (Solution Manager, connectivity to other SAP systems)
  • SAP performance analyses and optimizations
  • Developing and implementing printing concept.
  • Developing and implementing backup, restore and recovery concepts.
  • Performance testing.
  • Post installation checks.

SAP Upgrade & EHP Installation Services

The consulting services can be used selectively and in a targeted manner for specific topics and either be requested as part of an entire project or to support an existing project team.

 

We offer the following SAP upgrade and EHP installation services:

  • Planning the upgrade and EHP installation
  • SAP system upgrade and Enhancement Package installation
  • Perform configuration changes referring to new functionality
  • Performance testing
  • Final system preparation for technical and/or functional Go-Live.
  • Go-Live support

SAP HANA DATABASE SERVICES

We have made substantial investments on SAP HANA both on the people and Technology front. We have internal HANA lab, SAP Certified and Trained SAP HANA consultants. They assist our customers in planning, solution design, sizing, Installation, configuration, monitoring and administration of HANA Database. They also assist in HANA Appliance Hardware provisioning for executing POCs.

Our consultants are experienced in various HANA implementations like SAP Business Suite on HANA, SAP BW on HANA.

SAP HANA Services

We offer the following SAP HANA services:

 

  • SAP Business Suite on HANA
  • SAP BW on HANA OSDB migrations
  • SAP HANA Side-Car
  • SAP HANA Hardware Sizing
  • SAP HANA Administration
  • Configuring SAP HANA system with HA, replication and DR
  • Scaling of SAP HANA Database
  • SAP Solution Manager Integration for SAP HANA
  • Backup and recovery of SAP HANA database
  • Managing SAP Hana Users
  • SAP HANA Studio and RDS